What is Nivo?
Nivo is a secure instant messaging app for Android and iPhones. It works just like the messaging apps you use every day but with additional security built in.
We recommend Nivo as the best way to communicate with GMB Credit Union, especially for sharing personal information and for personal conversations about loans, savings, and account administration; indeed anytime we exchange sensitive information.
Nivo provides members with the following service functions, 24/7:
Secure Messaging – we had over 320,000 communications with members in 2021
Savings Application – over 1,600 savings accounts were opened in 2021
Loan Application – over 6,000 online loan agreements were completed by e-signature in 2021
Why use Nivo?
Keeping GMB members data secure and making their life easier is important to us.
Cybercrime is an ever-present threat and Nivo is a convenient messaging channel which ensures that members account information can be shared secure from the threat of hackers and fraudsters.
Nivo is also the fastest, most convenient way for members to communicate on all Credit Union account related matter.
What is new for 2022
As of April 2022, our Nivo App will give members access to:
Balance Enquiry - a summary of account balances in a single message
Mini Statement - a summary of the last ten transactions
Withdrawal Request - select an amount and nominate your account
It won’t stop there.
Our objective with Nivo is to consistently increase and refine its functionality. We want our members to be able to conduct most of their routine account business securely, easily, and quickly on their mobile phones from wherever they are, and whatever they are doing.
Getting started on Nivo
When you download our Nivo App you will be asked to accept the terms and conditions. You can then use this service to:
- Share data and information as part of joining and applying for member loans and savings accounts.
- Share images of documentation which will support account management such as identification checks, and fraud and anti-money laundering controls.
Discuss by secure messaging any account related matter such as change of personal details, request a balance or statement. You can use Nivo to send us a secure message at any time and we will reply during office hours which are 9.00 till 16.00 Monday to Friday - we will respond within 1 hour.